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Brand Something Edmonton

Posted on July 3, 2013 by Brad Ferguson
4

At Procter & Gamble we used to estimate that it costs $100 million to build a successful brand. We knew that because we had a proven formula:

  1. Create a product and clearly define the attributes that make it unique;
  2. Buy our way into retail chains to confirm shelf space and distribution;
  3. Competitively price the product versus the competition; and
  4. Build advertising campaigns that target parents with kids.

Through this formula, P&G would achieve what it called a competitive position at the point of sale, which means that if the consumer was standing in front of the shelf deciding between Tide and Sunlight, they would choose Tide over 62% of the time.

Branding a city is a bit different.  Here is the traditional formula:

  1. Get approval from council to undertake a branding exercise;
  2. Spend a year doing market research on what the world thinks of your brand;
  3. Pay a company in New York $500,000 to come up with a logo and tag line; and
  4. Piss everyone off with the result.

Through this traditional formula, cities would achieve what is called a colossal mess at the point of indecision, which means that there is no buy-in, no moving forward and no money left over for marketing.  And if the citizens are standing in front of their friends trying to answer “Why Edmonton?” they would fail to answer anything over 62% of the time.

Edmonton needs a new formula.

Many cities have gone down this traditional path which has typically ended in disappointment – Edmonton has had its share of these as well.  So a new formula is needed.  Mid-sized cities like Austin TX, Raleigh-Durham NC, Ann Arbour MI and Brooklyn NY have created new formulas – transforming their images and reputations from the inside out, not with traditional branding campaigns but with an authentic story that inspires community action and leadership.  And when a city gets it right, it can be worth billions.

MakeSomethingEdmonton was launched to bring Edmontonians together towards the common goal of defining “Why Edmonton?” Why live here? Why work here? Why visit here? Why go to school here?  But more importantly … Why are we unique?  Why is an Edmonton experience different, special, memorable, remarkable?  It uncovered those brand attributes that we can all believe in … see ourselves in … and will soon make them into a “public good” available to anyone and everyone.  A great start to a new formula.

But we’ve just started.  MakeSomethingEdmonton hit over the first pin of a 10-pin game.  They started with the civicly-engaged, twitter-connected 104th street crowd … the first pin.  Hitting that pin has allowed them to knock over the next two pins – students/post-secondary campuses and entrepreneurs – which collectively make up about 6% of the population. The next three pins, however, are most important – the immigrant communities, the seasoned builders of our city, and the major employers.  And that is where critical mass will be formed, and when we really start to get busy.

See, we don’t have $100 million for a campaign.  And there is no shelf space and no distribution system.

In his book Competitive Identity, Simon Anholt suggests, “99 times out of 100, when there is something wrong with the way the world perceives a place, it is because there is something wrong with the way the place perceives itself.”

Our image and reputation rests in the hearts and mouths of Edmontonians, and those people who interact with us. For us to be successful, we need to turn the 820,000 Edmontonians and the 35,000 Edmonton-based businesses into our marketing department … our distribution network … which means we need to arm them with the language and tools and stories that allow them to speak confidently about their City and to answer those questions of “Why?”

A city’s image is by far its most valuable asset and is perhaps the most significant determinant of its ability to attract business, people and investment.  The new formula is designed to create a competitive position at the point of sale …

… when the high school graduate is choosing between two great universities, she picks the opportunity in Edmonton;

… when the military graduate is looking for a job and a new start to his career, he picks the opportunity in Edmonton;

… when the robotic manufacturing company is deciding between two places to locate, they select Edmonton;

… when the family of four from Regina is choosing where to go for the long weekend, they shout Edmonton;

… when an international sports committee is choosing between Edmonton and Quebec City, they award it to Edmonton.

This isn’t fluffy stuff.  This is about winning, and it is about our economy. We’re all in this together … we are all part of the marketing department … and we can all Make Something Edmonton.

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Posted in Civic Engagement | Tagged City Branding, Edmonton | 4 Replies

Edmonton: Good Enough

Posted on May 11, 2013 by Brad Ferguson
25

It’s been 100 years.  One hundred years of Edmonton battling its brand … its image … its reputation … which has resulted in something quite UNremarkable.  Better than Winnipeg and Regina … kinda like Ottawa … but comfortably less flashy than Toronto, Vancouver or Calgary.

  • Definition:          un·re·mark·a·ble  [ri-mahr-kuh-buh l]
  • Adjective:           Ordinary. Common. Average. Good Enough.
  • Adjective:           Not worthy of attention.  Not worth remarking about.

We used to be known for Wayne Gretzky and West Edmonton Mall.  But Wayne left town and someone built a bigger mall.   We used to be known as the City of Champions.  But a couple bad seasons quickly left our teams not worth remarking about.  We used to be a government town, a university town, a festival town, a sports town, a creative arts town, an entrepreneurial town and a volunteer town.  But we have never wrapped that kaleidoscope identity into something we can stand up with and shout to the world.

Why?  Because over that 100 year history we have been afraid of building remarkable things.  In 1912 we thought a $2.25 million chateau-style hotel was way too extravagant for the city, and nearly kyboshed the MacDonald Hotel.  Kinsmen Sports Centre was unnecessarily big, as was Commonwealth Stadium.  We were spending too much money on acoustics at the Winspear.  Hall D at the Shaw would never work.  And, the majority of Edmontonians thought lipstick on the old Art Gallery would be good enough.

Our history is riddled with big visions deflated by endless debate.  And Edmonton’s identity has suffered from this lack of unity, a lack of confidence and a lack of action.

In my first week at EEDC, Councillor Amarjeet Sohi asked me, “On a scale of 1 to 10, how would you rank Edmonton’s brand?”  I indicated that I believed we were a 1.5 out of 10.  After a clear audible clenching sound throughout the council chambers, Councillor Kerry Diotte thanked me for my brutal honesty.

I question whether we are serious about changing our identity?  Sometimes I think that maybe the tagline “Edmonton: Good Enough” is what we really want?  But, my hope is for more … much more.  My hope is we unshackle ourselves from this civic brand of indecision and inaction … of good enough … and push for remarkable things.

We live in a city with a $56 billion economy, growing at 3.5% per year.  We serve over 1.2 million people in the capital region, growing at 22,000 people per year plus over 9,000 new students that gainfully enter our workforce every June.  Household incomes are the envy of the country, corporate profits are high, commodity prices are buoyant, we have no consumption tax and we have the 2nd lowest tax structure in North America.  Yes we have potholes, and poverty and social challenges.  Yes we will always need more schools and hospitals to accommodate our growth.  But we also need big, bold, remarkable ideas to attract those same people who may want to come and live here in the first place.

It’s our brand and our image … and it drives population growth, investment and self esteem … and it makes cities either great or ordinary.  Great cities must maintain a vision of “remarkable” despite a public policy environment that is filled with austerity, intervention, budget cuts, fiscal deficits, debt and uncertainty because they forgot to live within their means.

Do Edmontonians want to settle for good enough … for average?  Or do we want to be remarkable?

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Posted in Civic Engagement | 25 Replies

Let’s Build [IT] Here … Now

Posted on April 26, 2013 by Brad Ferguson
Reply

Allan Scott built the Art Gallery.  He was also one of my predecessors here at EEDC.    And the man had a terrific vision.

In 2002, Allan initiated the Downtown Renaissance to start getting rid of surface parking lots, accelerating residential construction and making Edmonton’s downtown core a hub for education, entertainment, sports and hospitality.  A huge amount of progress has been made over the past 10 years.  I know we’re not there yet, but we are on our way.

Progress will always get us there … eventually.  But occasionally you need catalytic projects that knock down barriers (aka blinders) and that allow more investment to flow.  Greg Christenson’s RailTown project (Jasper/109th), MacEwan University Campus, LRT Expansion, Winspear Centre and Prem Singhmar’s new hotel (Quarters) are all examples of such transformative projects, and Edmonton’s new downtown arena needs to be next.

A major downtown sports, entertainment and hospitality complex is core to all vibrant cities, as it stimulates massive activity by way of new hotels, restaurants and bars that in turn encourage people to stay after work, spend money and play.  This is a HUGE opportunity for our service and tourism economy, as it helps makes Edmonton vibrant and fun 7x24x365 … no matter if you are attending a gallery, having a drink on a patio or simply walking home.  It also fills the density we are missing on our streets, in residential towers and all the opportunities in between that are percolating in the minds of entrepreneurs.  But most importantly, it is a symbol of our awesomeness … which I’m not afraid to shout to the world.

Over the years, many of our big ideas have been deflated.  EXPO was crushed. Our river valley is still disconnected.  The Terrace Building is still an eyesore.  Hell, it took us 20 years to make a decision on the airport.  Edmonton’s new downtown arena needs to be awesome.  I can evangelize the economic impact, the value of the team, the surrounding development and the impact on local suppliers until I’m blue in the face.  But equally as important, I want to evangelize the need to unshackle us from the past, from this debate and from the fear of doing something remarkable in this city.  This is big … and it is exactly what this city needs to knock down the barrier to becoming AWESOME.

We are inviting the world to “Come Build [It] Here.  Let’s Build [The Arena] Here … Now.

– Brad.

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